Patrick Spence is алматинский порнографииlike totally, seriously, sorry. He knows he screwed up, guys, OK? Can't you maybe, just possibly, cut him a little slack?
The CEO of Sonos issued a lengthy apology on Thursday following his company's decision to end support for older models of speakers. It turns out, and who would have thought, that customers weren't stoked that their expensive speakers — some for sale as recently as 2015 — would no longer receive updates after May 2020.
To make matters worse, Sonos initially explained, if you had newer speakers connected to older models then even your hot newness would stop receiving updates. But that was then — a time before Spence wised up to the scores of customers complaining about his company's terrible decision.
"We heard you," wrote Spence. "We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward."
Spence, shown here a few years ago, possibly apologizing for something. Credit: LANCE UALNOFF / MASHABLE Sonos' new path forward, as outlined in the Jan. 23 apology letter, is to "keep [legacy Sonos products] updated with bug fixes and security patches for as long as possible."
Oh, and that whole thing about your older speakers preventing newer speakers from getting updates? Never mind! Totally not necessary, in fact.
"We are working on a way to split your system so that modern products work together and get the latest features," wrote Spence, "while legacy products work together and remain in their current state."
It's important to mention that Sonos speakers aren't cheap. The company's One speaker costs $199, and a Surround Set costs $1,359. As such, it's understandable that customers would be frustrated that their longtime brand loyalty to the company — as manifested by owning and using older Sonos products alongside newer ones — would actually come back to bite them.
SEE ALSO: Sonos sues Google for allegedly stealing patented tech
"I hope that you’ll forgive our misstep," continued Spence, "and let us earn back your trust."
Well, groveling at the feet of your angry customers is certainly a start. Continuing to provide updates for still-functioning hardware is probably a good next step.
Bringing Asia Home Daily
Meet the people spending $4,000 to travel with their favorite creators
Roblox avatars are helping Gen Z embrace their 'authentic selves'
Best Black Friday power station deal: Anker SOLIX C1000X Portable Power Station for $426
Asia Society Remembers Karin Higa
Best Black Friday Sonos deal: Get $100 off Sonos Ace headphones
Fitbit Charge 6 deal: Save 38% at Amazon
Elon Musk wants Twitter/X to be a dating app. It already is.
fnatic celebrate return to Majors with victory over Cloud9
Omegle changed cybersex forever, for better or worse
‘MIS: Human Secret Weapon’ at JANM
Shop the best early Black Friday deals under $50
Apple Black Friday deals 2024: Amazon has record
ChatGPT Search: iPhone users can now leverage the AI search engine with ‘Shortcuts’ support
Artists at Play Presents L.A. Premiere of ‘Cowboy vs. Samurai’
Black Friday deals Amazon vs. Walmart: Comparing the best sales
Best Black Friday Sonos deal: Get $100 off Sonos Ace headphones
Shop the best early Black Friday deals under $50
MSI ClawLaunch: Where to buy the MSI Claw
15 memes for when you're feeling sad as hell
Jupiter, Venus, and the moon are striking to view in the night sky right nowBarcelona vs. Bayern Munich 2024 livestream: Watch Champions League for freeToday's Hurdle hints and answers for October 24NYT Strands hints, answers for October 24Apple launches iOS 18.2 developer beta (the real AI update)Apple's Mac week: Are you ready?Police may track you to an abortion clinic with this tool, report showsBest water flosser deal: Save $21 on the Waterpik Water FlosserYour Google calendar could look very different soonSee the new NASA spacesuits Artemis III astronauts will wear on the moon People are jokingly asking USC to consider admitting their very gifted dogs Tim Cook promotes the new AirPods using the iPad meme he started Pornhub reveals what people are searching for to celebrate St. Patrick's Day Robert Downey Jr. sparks 'Avengers' battle over who has the best 'stache Competitive Meditation 101: What you need to know about the world's weirdest sport Mural pays homage to Australian teen who egged Islamophobic politician Swamp creatures descended upon a Senate hearing Mitt Romney's unusual technique for blowing out birthday candles is puzzling the internet Meme asks what if Robert Mueller is just procrastinating? Woman asks Tinder for tech support with her Wii, and it actually worked
0.1742s , 9913.859375 kb
Copyright © 2025 Powered by 【алматинский порнографии】Sonos CEO quickly backtracks on plan to end support for older speakers,Feature Flash
